IETEL OS
Lead Technician
Overview
Owns on-site technical execution and sign-off.
Outcomes owned
- Installed systems meet approved scope and technical standards before sign-off.
- Field documentation — EOD reports, as-built records — is accurate and complete, not reconstructed later.
- Technical issues in the field get resolved without stalling the crew.
Responsibilities
- Directs Field Technicians' work on site.
- Makes on-site technical judgment calls — troubleshooting, sequencing.
- Verifies commissioning and testing before marking installation complete.
- Signs off that installed work matches scope and standards.
- Reviews field documentation for completeness before it's submitted.
Cadence
Daily
- Submits or reviews the crew's EOD report.
- Directs the day's installation work.
As-needed
- Troubleshoots technical issues in the field.
- Signs off completed installations.
- Verifies commissioning and testing.
Authority
Authority belongs to the seat (Position), not the function — shown here for whoever currently holds this role.
Lead Technician
- On-site technical decisions
- Installation sign-off
Project Manager
Handoffs
Needs from upstream
- Crew roster and equipment.
- Project plan and scope.
Delivers downstream
- Installed, tested systems with sign-off.
- EOD reports.
- As-built documentation package.
KPIs
Only meaningful once the underlying data is captured — see the Phase 1.5 status report for which of these are measurable today.
EOD reports submitted same-day, per the EOD Reporting Standard.
- EOD report submitted date
- Work date
Rework rate — sign-offs later reopened due to a technical issue.
- Sign-off date
- Reopened flag
- Reopen reason and date
Installation Documentation Standard compliance.
- Documentation checklist items
- Compliance status, per project
Tools / systems
- Field checklist / EOD form
- Testing and commissioning tools
Future dashboard needs
- Today's crew assignment and outstanding EOD reports.
- Open technical issues by project.
- Sign-offs pending documentation verification.