IETEL OS
General Manager / Executive
Overview
Final decision authority across the business.
Outcomes owned
- Contracts signed are financially sound — margin, risk, and cost basis reviewed before signature.
- Organizational performance across every department.
- Key customer and partner relationships at the executive level.
Responsibilities
- Sets strategic direction and priorities for the business.
- Approves contracts, major purchases, hires, and terminations.
- Owns overall business risk — financial, legal, reputational.
- Reviews department-level performance, not individual task execution.
Cadence
Weekly
- Reviews pipeline and active-project status at a summary level.
- Reviews cash position.
Monthly
- Reviews financial statements.
- Reviews each department's performance against goals.
As-needed
- Approves contracts and pricing exceptions escalated from Sales.
- Approves hires, terminations, and major purchases.
- Represents IETEL in key customer and partner relationships.
Authority
Authority belongs to the seat (Position), not the function — shown here for whoever currently holds this role.
General Manager / Executive
- Final budget approval
- Contract signature authority
- Hiring & termination
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Handoffs
Needs from upstream
- Priced proposals ready for signature.
- Financial statements and cash position.
- Escalated pricing or scope exceptions.
Delivers downstream
- Signed contracts.
- Approved budgets and hires.
- Strategic priorities for the organization.
KPIs
Only meaningful once the underlying data is captured — see the Phase 1.5 status report for which of these are measurable today.
Win rate — signed contracts ÷ qualified opportunities.
- Opportunity outcome (won / lost)
- Opportunity created date
- Won/lost date
Gross margin per closed project.
- Recognized project revenue
- Actual project costs
Days sales outstanding (AR aging), business-wide.
- Invoice date
- Due date
- Outstanding balance
- Payment date
Tools / systems
- Shared financial reports
- Signed-document archive
Future dashboard needs
- Portfolio-wide view: pipeline value, active project count, and margin at a glance.
- Cash position and AR aging.
- Every approval awaiting GM action, in one queue.